• We will gladly accept any unworn, unwashed product with original tags within 7 Days after your parcel will be delivered.
• Customers need to return the Product via reliable delivery i.e. courier or registered post at his own expense to our address.Delivery Charges will not be refunded.
• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• You should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. Send us a message about your complaint on whatsapp
2. If you have received a damaged article or the article doesn't match to the one you have ordered then send us the clear pictures of the article.
3. Provide the essentials to our customer support team they will process your request and will further guide you about the next procedure.

Refund Policy

• Refunds are only acceptable if you have received a damaged, stained, defected or incomplete product.

FOLLOW THESE SIMPLE STEPS FOR REFUND REQUEST:

1. Send us a message about your complaint on whatsapp
2. If you have received a damaged article or the article doesn't match to the one you have ordered then send us the clear pictures of the article.
3. Provide the essentials to our customer support team they will process your request and will further guide you about the next procedure.

Ship To

• A customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Maniya's Studio

184 Shop #02, Plot#645-C, Block 2 Kurta Gali, Tariq Road Karachi



For further queries about exchanges and returns, please contact us at studiomaniyas@gmail.com or WhatsApp us at +92 321 2436 265

DELIVERY TIME

• The estimated average Delivery time (after the order is dispatched) across Pakistan is 3 to 6 working days for the major cities. For remote areas delivery can take longer.
• You are requested to be available on the provided contact number so our team can reach you.
• Timely delivery is subjected to availability of the articles and order confirmation.
• During sale period, both order processing and delivery may take longer than usual.

INTERNATIONAL DELIVERY

• The estimated dispatch time for International order is 5 to 7 working after the order has been confirmed.
• The delivery time may vary depending on the destination.
• Maniya's Studio will not be responsible for any refund if the consignee requests for order cancelation once the order "is in process".
• Customers will be liable to bear the shipment and custom charges if they refuse or receive the delivery.
• During Sale events, average delivery time can exceed than normal

CANCELLATION POLICY

• For cancellation of prepaid orders, please contact us within 24 hours after order placement. 
• Once the Order is “in process”, it can no longer be canceled or refunded.

DELIVERY CHARGES

• We apply a delivery charge of 250 Rs for all orders below 10,000 Rs across Pakistan.
• Charges for all International delivery vary from country to country depending upon city, state, country, and locality. To calculate shipment charges you can select any product and checkout with your delivery address to calculate the estimated delivery charges (doesn’t include any taxes & duties).
• Please note that international orders may be subject to taxes & duties and will be the responsibility of the customer. Any applicable duties or fees will be collected at the time of order delivery by the courier.

TRACK YOUR ORDER

• Once your order is dispatched you will receive an email/SMS with your tracking number.
• You can track your order on the respective courier website mentioned in your email.
• If you don't get any tracking updates, please write to us at studiomaniyas@gmail.com
• Maniya's Studio cannot be held liable for late delivery/collection by third-party postal/courier companies. 

WANT TO AMEND YOUR ORDER?

You can revise your order so that it's just the way you want it by calling our Customer Services team on  +(92) 321 2436265 (10 am - 10 pm, PKT Mon-Sat, 11 am – 8 pm on Sundays)  or emailing us at studiomaniyas@gmail.com before order is processed. If the order hasn’t already been processed, we'll be happy to assist you.